Billing & Refund Policy

Charges and renewal

30 days free for new customers, then $90/month. Card required. Cancel before your trial ends to avoid the subscription charge. 200 receptionist minutes included per calendar month, then $0.15/minute. Each call rounds up to a whole minute. No monthly cap on additional usage. Included minutes apply during the trial too.

Subscription prices, features, billing intervals, and applicable usage charges are shown in your plan and at checkout. Subscriptions are charged at the start of each billing period and renew automatically until canceled. Receptionist usage is billed separately on eligible plans; review your usage and the per-minute rate in Billing. There is no monthly cap on receptionist usage. Failed payments may suspend paid features and lead to cancellation under the payment processor's retry policy.

Cancellation and refunds

Cancel in Billing. During a trial, access continues until the trial ends and no subscription charge follows. After the trial, access continues until the paid period ends. We do not refund partial periods or unused time. For billing errors, contact hello@topcrew.ai. Canceling a subscription does not delete account data; deletion follows the Privacy Policy.

Job payments and changes

This policy covers TopCrew service charges. Homeowner job payments go directly to the pro; job refunds and disputes follow your contract with that pro and applicable law. See the Homeowner Terms. This policy is subject to the Terms of Service, including at least 30 days email notice for material changes.