Privacy Policy

Scope and information collected

This policy covers TopCrew websites, apps, and services for businesses, crew members, and homeowners. We collect account and contact details; business and property information; leads, job requests, messages, quotes, invoices, and payment references; call recordings and transcripts; uploaded photos and documents; connected service data and credentials; and device, usage, and security data. With permission, job photos may include location and capture details. Addresses may be converted to map coordinates. Stripe handles card details; we do not store full card numbers.

When you build your back office, we save intake answers so you can resume setup and return from checkout. Draft access expires after seven days. Abandoned drafts without a checkout are removed during cleanup. Checkout snapshots remain for provisioning and billing support.

Use and sharing

We use information to provide the service, process payments, support users, communicate about accounts, and prevent abuse. Enabled AI features process relevant task data. Optional mailbox routines read messages from connected accounts and retain relevant details and summaries. You can disable routines or disconnect integrations. TopCrew's use of Google API data follows the Google API Services User Data Policy, including Limited Use requirements.

Information is shared with authorized teammates, the homeowner or pro involved in a job, connected services, and providers needed to operate TopCrew. Job evidence, verification, and payment pages may be accessible through shared links. We may disclose information where required by law or to protect rights and safety. We do not sell personal information or share it for third-party marketing.

Providers include Fly.io, Neon, Cloudflare, Resend, Telnyx, Stripe, OpenAI, Anthropic, Muapi, Google, Pollinations, apilayer, Positionstack, and Telegram, as applicable to the features used. See the Data Processing Addendum. We do not train our own models on customer data. Commercial text AI terms prohibit training on task data; image-provider terms vary. Do not include sensitive customer information in image prompts.

Retention and security

We retain account and service records while providing the service and until deletion is requested. Business account deletion includes a 30-day recovery window before permanent deletion is queued. Records needed for billing, legal obligations, security, or opt-outs may remain. Homeowner-owned job history may remain after a business account is deleted. Providers apply their own retention rules. We use encryption and access controls; no system is completely secure. Processing may occur in the United States and other countries, with lawful transfer safeguards where required.

Your choices and rights

Request access, export, correction, deletion, or other applicable privacy rights through our privacy request form or privacy@topcrew.ai. We may verify your identity. We respond within 30 days, or within 45 days where law permits and additional time is needed, without charging or discriminating against you for exercising your rights. For customer data a business controls, we assist that business with requests under the Data Processing Addendum.

Cookies and measurement

We use authentication and security cookies and browser storage for preferences. Public page measurement uses page activity, referral and campaign information, and a daily visitor hash, without analytics cookies. The counter respects Do Not Track. See the Cookie Policy.

Children, changes, and contact

TopCrew is for adults 18 and older. We do not knowingly collect children's data. We give account owners at least 30 days email notice before material policy changes take effect. For privacy questions or children's data concerns, contact privacy@topcrew.ai.